FOLLOW-UP ACTIONS AND IMPROVEMENTS OF STAFF SATISFACTION SURVEY RESULTS

Statement	Follow-up Actions	Improvement Actions
The Faculty of Science and Mathematics facilitates needs for further study	1. Strengthen cooperation with postgraduate institutions or other educational institutions to provide further study programs that match the needs of education staff. 2. Hold periodic meetings or discussions with education staff to understand further-study needs and identify areas where facilities should be improved.	1. Update the library with up-to-date literature and resources in science and mathematics. 2. Offer scholarships or financial assistance for education staff who wish to pursue further studies.
Support for self-development to attend courses/trainings	1. Organize regular information and registration sessions for courses/training through email, the campus portal, or in-person meetings. 2. Facilitate the application and administrative process to obtain permission or institutional support to attend courses/training.	1. Build partnerships with reputable training institutions and external course providers to deliver high-quality, relevant programs. 2. Establish a team/committee responsible for developing an ongoing self-development plan for education staff.
Support for self-development to attend seminars/workshops	1. Create forums or discussion groups related to seminars/workshops to share information and experiences and to facilitate registration. 2. Announce seminars/workshops through internal communication channels, including email, notice boards, and the campus digital platform.	1. Encourage education staff to actively participate as speakers or participants in seminars/workshops to enrich knowledge and experience. 2. Provide online access or video recordings of seminars/workshops to enable broader participation.
Support and opportunities to participate in domestic benchmarking visits	1. Establish a dedicated team/committee to identify relevant domestic benchmarking programs and build cooperation with destination institutions. 2. Provide education staff with information on requirements, procedures, and benefits of joining benchmarking visits.	1. Provide financial and administrative resources for education staff who wish to join benchmarking visits, including support for transport, accommodation, and registration fees. 2. Build a communication and collaboration network between staff who have joined benchmarking visits and those interested, to share experiences and knowledge.
Support and opportunities to participate in international benchmarking visits	1. Build partnerships with overseas universities or institutions to provide ongoing international benchmarking opportunities. 2. Develop transparent application and selection procedures to choose education staff eligible for international benchmarking programs.	1. Seek additional funding sources (e.g., international scholarships or exchange programs) to support education staff who wish to join international benchmarking visits. 2. Establish mentoring/coaching programs so staff who have joined international benchmarking can share experiences and knowledge with colleagues.
Access to information about career paths	1. Improve communication and understanding of available career paths at the faculty through announcements, meetings, or accessible digital information sources. 2. Hold dedicated sessions on career paths covering requirements, criteria, and benefits of each position.	1. Update and expand career-path information content on the faculty website and ensure it is refreshed regularly. 2. Encourage education staff participation in training or mentoring programs aimed at preparing for career advancement.
Services provided by the Faculty of Science and Mathematics regarding career paths	1. Establish a dedicated team/unit responsible for providing career-path services and ensure open communication channels with education staff.	1. Improve responsiveness and quality of career-path services by providing better support (e.g., individual career counseling, guidance on career proposal writing, or periodic performance reviews). 2. Conduct workshops/training to improve education staff skills in managing their own careers.
Support and opportunities to advance career level	1. Identify relevant professional development opportunities and programs, including courses, certifications, or specialization programs in certain fields. 2. Hold regular meetings/discussion forums to understand staff career aspirations and create individual development plans.	1. Provide active guidance and support for education staff who wish to advance their careers, including reference materials, mentoring, and access to additional resources. 2. Initiate collaborations with other institutions or industry partners to provide broader and more diverse career development opportunities.
Access to information about positions	1. Ensure clear, regular communication about available positions at the faculty, including job descriptions, qualifications, and requirements. 2. Provide easy access to position announcements via internal platforms used by education staff.	1. Increase transparency of selection processes by providing clear information about selection stages and evaluation criteria. 2. Conduct workshops/training for staff who are interested in preparing for position selection.
Services provided by the Faculty of Science and Mathematics regarding positions	1. Evaluate the quality of current services and identify areas that need improvement based on feedback from education staff. 2. Form a team/working group to ensure optimal services related to positions, including preparing guidelines, answering questions, and providing guidance.	1. Strengthen communication and coordination between the position management team and education staff to ensure clarity and transparency in selection and placement processes. 2. Train the team responsible for position-related services so they can provide comprehensive and professional support.
Support and opportunities for structural position promotion	1. Provide clear, up-to-date information about procedures and requirements for structural position promotions at the faculty. 2. Hold individual consultations with staff who are interested to help them understand structural positions.	1. Establish coaching and mentoring programs for staff who want to pursue structural promotions, including personal development plans and progress monitoring. 2. Encourage collaboration with other institutions and external parties to provide broader opportunities for development and qualification upgrades.
Support and opportunities for non-structural position promotion	1. Identify and facilitate opportunities for non-structural position advancement, such as coordinator roles, head of study program, or course coordinators. 2. Conduct relevant training/workshops to improve competencies and skills needed for non-structural positions.	1. Prepare clear guidelines on requirements and responsibilities in non-structural positions. 2. Improve communication and monitoring of staff in non-structural roles to ensure they receive the support and guidance needed to perform their duties.