FOLLOW-UP ACTIONS AND IMPROVEMENTS OF STUDENT SATISFACTION SURVEY RESULTS

Statement	Follow-up Actions	Improvement Actions
Clarity of materials delivered by lecturers	1. Hold structured tutoring sessions for students who need additional understanding of the material. 2. Encourage course lecturers to ask again about material clarity at the end of each class.	1. Provide more structured course materials with clear objectives, learning outcomes, and summaries. 2. Provide real examples and practical applications of the delivered material.
Punctuality of class implementation	1. Improve coordination between lecturers and academic staff to schedule classes according to student needs. 2. Evaluate existing class schedules and make changes when necessary.	1. Provide clear class schedules that students can access online. 2. Ensure lecturers and academic staff respect class times and avoid sudden schedule changes.
Completeness of learning references (handouts, books, modules, slides, etc.)	1. Periodically check the completeness of available references and update them as needed. 2. Improve reference accessibility through a digital library or online learning system.	1. Review students’ reference needs and propose adding relevant references. 2. Ensure provided references are relevant to the course material and meet student needs.
Alignment of lecturer teaching expertise with their field of expertise	1. Conduct training/workshops for lecturers to improve expertise and understanding in the field being taught. 2. Align shared understanding of learning material content.	1. Periodically evaluate lecturers’ expertise and ensure lecturers teach in their area of expertise. 2. Increase collaboration between lecturers and peers/experts in the taught field to broaden knowledge and skills.
Capability of academic staff to handle student administration	1. Provide training and development for academic staff on effective and efficient administrative services. 2. Create clear, easy-to-follow procedures for student administration.	1. Ensure sufficient staff availability to handle student administration and prevent task backlogs. 2. Provide effective communication channels between students and staff for administrative information and assistance.
Quality of academic staff services to meet student needs	1. Improve training and competencies of academic staff in delivering good services to students. 2. Hold periodic reflection and evaluation sessions to assess and improve service quality.	1. Provide clear and responsive communication channels between students and academic staff to address emerging needs and issues. 2. Implement an effective complaint management system and ensure timely handling.
Clarity of guidelines (curriculum and academic matters)	1. Evaluate existing academic guidelines and update them if necessary. 2. Improve communication and delivery of academic guideline information to students more effectively.	1. Provide clear and easily accessible guidelines on curriculum and academic requirements. 2. Hold orientation/training sessions on academic guidelines for new students and lecturers.
Kesediaan Dosen dan Tenaga kependidikan memberikan Pelayanan setiap Waktu	1. Create availability schedules for lecturers and education staff to provide services when needed. 2. Improve coordination between lecturers and education staff to ensure service availability for students.	1. Provide accessible communication channels so students can contact lecturers or education staff when needed. 2. Implement efficient scheduling to ensure staff availability in providing services when needed.
Kecepatan Dosen dan Tenaga kependidikan dalam Menanggapi Keluhan Mahasiswa	1. Form a responsive complaint-handling team with clear procedures. 2. Provide training to improve communication and problem-solving skills of lecturers and education staff.	1. Provide clear and open channels to report student complaints. 2. Implement a complaint tracking system to ensure each complaint is handled quickly and effectively.
Speed in providing services	1. Evaluate and improve existing service processes to increase speed and efficiency. 2. Improve coordination between academic and administrative staff to speed up service task completion.	1. Implement technology-based services to speed up administrative processes. 2. Provide staff training to optimize use of existing service systems.
Professional attitude in providing services	1. Conduct ethics and professional attitude training programs for lecturers and education staff. 2. Implement clear service standards and ensure strong understanding of professionalism values.	1. Create codes of conduct and ethics applied by lecturers and education staff in delivering services. 2. Conduct routine evaluations of lecturers’ and staff professionalism.
Academic issues are consulted and handled by academic advisors	1. Improve communication and coordination between students and academic advisors. 2. Train academic advisors in providing guidance and resolving academic issues.	1. Provide regular consultation schedules between students and academic advisors. 2. Create guidelines on the roles and responsibilities of academic advisors in handling students’ academic issues.
Friendliness and politeness of academic staff in providing services	1. Evaluate academic staff performance in terms of friendliness and politeness. 2. Provide training on friendly and polite service to students.	1. Encourage academic staff to prioritize friendliness and politeness when interacting with students. 2. Maintain open communication and listen to students’ feedback about their experiences with staff.
Transparency and measurability of the assessment system	1. Improve communication between lecturers and students regarding the assessment system used. 2. Provide clear information about assessment criteria and grading calculations.	1. Hold meetings or briefing sessions for students about the assessment system. 2. Provide grading guidelines that are easy for students to access and understand.
Academic atmosphere	1. Hold activities and events that support a positive academic atmosphere. 2. Involve students in decision-making and policy development related to the academic atmosphere.	1. Increase interactions between students and lecturers outside class through social and academic activities. 2. Provide spaces/facilities that support student interaction and collaboration.
Sanctions for students who violate regulations are established and apply to all students without exception	1. Ensure regulations and sanctions are clear and applied consistently. 2. Improve students’ understanding of regulations and the consequences of violations.	1. Regularly socialize regulations to students. 2. Increase transparency of the sanction process for students who violate rules.
Lecturers' and staff's concern in understanding students' interests and difficulties	1. Create open communication channels between lecturers/staff and students. 2. Hold periodic meetings/discussions to listen to students’ issues and needs.	1. Conduct training/workshops to increase lecturers’ and staff empathy and concern for students. 2. Encourage lecturers/staff to provide appropriate support and assistance when students face difficulties.
Monitoring process of student progress through academic advisors	1. Establish clear procedures for academic advisors to monitor student progress. 2. Schedule regular meetings between academic advisors and students.	1. Train academic advisors on effective monitoring techniques and academic guidance. 2. Conduct periodic evaluations of academic advisors’ performance in mentoring students.
Willingness of lecturers to help students experiencing academic/course difficulties	1. Provide sufficient consultation time for students with lecturers. 2. Encourage lecturers to provide assistance and support to students facing difficulties.	1. Train lecturers on effective approaches to help students overcome academic difficulties. 2. Develop mentoring/support systems between students and lecturers for certain courses.
The faculty/study program seeks to understand students' interests and talents and develop them	1. Conduct systematic assessments of students’ interests and talents. 2. Create programs to develop students’ interests and talents based on their needs.	1. Conduct periodic surveys to gather student input on their interests and talents. 2. Cooperate with external parties to provide opportunities to develop students’ interests and talents.
Neatness and cleanliness of classrooms	1. Increase awareness among students and lecturers about the importance of keeping classrooms neat and clean. 2. Provide cleaning staff to clean classrooms regularly.	1. Conduct campaigns/briefings for students and lecturers on the importance of keeping classrooms clean. 2. Create rules regulating shared responsibilities for classroom neatness and cleanliness.
Availability of classrooms/laboratories	1. Identify the need for adequate classrooms/laboratories to meet student capacity. 2. Optimize the use of existing classrooms/laboratories.	1. Build or rent additional classrooms/laboratories if needed. 2. Perform careful planning to anticipate increases in student numbers.
Availability of learning facilities in classrooms (projector, whiteboard, chairs, desks, etc.)	1. Ensure all classrooms are equipped with adequate learning facilities. 2. Conduct routine maintenance and repairs of learning facilities.	1. Survey student and lecturer needs for learning facilities to improve the quality of provided facilities. 2. Create policies regulating responsibilities for maintenance and replacement of learning facilities.
Availability of reference books in the library/reading room	1. Periodically inventory and update the reference book collection. 2. Cooperate with publishers and relevant institutions to obtain a more complete reference collection.	1. Improve reference book accessibility by implementing an online borrowing system. 2. Provide library use training for students and lecturers.
Availability of worship facilities and clean, well-maintained restrooms	1. Repair and maintain worship facilities so they remain in good condition. 2. Maintain restroom cleanliness and tidiness regularly.	1. Improve accessibility and comfort of worship facilities. 2. Conduct routine maintenance programs to ensure cleanliness and availability of worship facilities.
Availability of spacious parking areas	1. Increase parking capacity in line with growth in student and staff vehicles. 2. Manage parking use efficiently.	1. Expand parking space or find alternatives to meet growing parking needs. 2. Optimize use of technology to manage and monitor parking availability.
Availability of scholarship information	1. Improve communication and dissemination of scholarship information to students. 2. Provide accessible communication channels for scholarship-related questions.	1. Work with external parties (scholarship institutions/companies) to increase the amount and quality of scholarship information. 2. Hold regular scholarship information sessions to introduce and discuss scholarship opportunities for students.
Availability of academic advising services	1. Provide scheduled and structured academic advising services. 2. Provide competent and experienced staff to deliver academic advising.	1. Increase the number and variety of academic advising services provided. 2. Conduct regular training for advising staff to improve service quality.
Availability of consultation services for parents/guardians	1. Provide clear and accessible communication channels for parents/guardians. 2. Arrange consultation schedules according to parents/guardians’ needs and availability.	1. Improve the quality and responsiveness of consultation services. 2. Hold information/socialization activities for parents/guardians to strengthen cooperation and good communication.
Availability of health services	1. Provide adequate health facilities on campus. 2. Provide medical and paramedical staff ready to deliver health services to students.	1. Improve available medical facilities and equipment. 2. Cooperate with external health institutions to provide broader health services.
Availability of insurance services for students affected by accidents/incidents	1. Provide insurance programs that protect students against incidents/accidents. 2. Provide information and guidance on insurance claims.	1. Improve the quality of offered insurance programs, including coverage and benefits. 2. Optimize insurance claim processes to be more efficient and responsive to student needs.
Delivery of course contract at the beginning of the semester	1. Prepare clear and detailed course contracts for each course. 2. Communicate course contracts to students at the beginning of the semester.	1. Improve course contract clarity by using language that students can easily understand. 2. Hold clarification/discussion sessions on course contracts to ensure correct understanding.
Delivery of required references at the beginning of the semester	1. Provide relevant references and reading materials before classes begin. 2. Clearly inform students of the reference list.	1. Review students’ reference needs and expand the available reference collection. 2. Ensure accessibility and availability of references in the library or other information sources.
Systematic delivery of course material	1. Prepare systematic and structured lesson plans for each course. 2. Follow the prepared lesson plan and deliver course material regularly.	1. Involve students in lesson plan preparation and conduct periodic evaluations to improve material delivery quality. 2. Provide teaching skills training and development for lecturers to improve systematic material delivery.
Assessment process is discussed with students at the beginning of the semester	1. Discuss the assessment process with students at the start of the semester. 2. Clearly explain assessment criteria and weightings.	1. Improve communication and transparency between lecturers and students regarding the assessment process. 2. Involve students in formulating assessment criteria to build better understanding.
Providing illustrations of developments in science and technology as well as case studies	1. Provide relevant illustrations and case study examples in course material. 2. Present recent developments in science and technology related to the course.	1. Update illustrations and case studies according to current developments. 2. Integrate technology and the latest information sources when presenting developments in science and technology.
Opportunity to ask questions during or at the end of class	1. Provide opportunities for students to ask questions during class. 2. Hold Q&A sessions at the end of class.	1. Encourage students to ask questions actively during class. 2. Provide an online platform/forum to facilitate student questions outside class hours.
Use of up-to-date media according to course material needs	1. Use up-to-date media (multimedia presentations, videos, simulations) to support delivery of course material. 2. Align media use with the needs and characteristics of the material.	1. Update and develop the media used in line with technological developments. 2. Train lecturers in the use of up-to-date learning media.
Assignment of tasks relevant to the course	1. Assign tasks relevant to the course material. 2. Design assignments to develop understanding and application of taught concepts.	1. Ensure assigned tasks align with learning objectives and enrich student understanding. 2. Provide constructive, structured feedback on student assignments.
Conveying moral messages, ethics, and discipline during the learning process	1. Convey relevant moral messages, ethics, and discipline during the learning process. 2. Discuss the importance of academic integrity and good conduct.	1. Increase student awareness of moral values, ethics, and discipline in the academic environment. 2. Hold activities/seminars discussing ethical and moral issues in an academic context.
Implementation of group discussions	1. Encourage effective and interactive group discussions. 2. Provide clear guidance and guidelines for groups in conducting discussions.	1. Optimize adequate facilities and discussion spaces. 2. Provide discussion skills training for students to improve group discussion quality.
Alignment of course material with the course plan	1. Ensure course materials align with the established course plan. 2. Periodically evaluate and adjust course materials.	1. Collect student input and feedback on alignment of course material with the course plan. 2. Revise and improve the curriculum if necessary.
Provision of soft skills that support the teaching and learning process	1. Identify soft skills relevant to the teaching and learning process. 2. Encourage soft-skill development through active and collaborative learning activities.	1. Provide opportunities for students to develop soft skills through extracurricular programs or special activities. 2. Improve lecturers’ understanding of the importance of integrating soft skills into learning.
Alignment of exam questions with course material	1. Ensure exam questions cover material that has been taught. 2. Design exam questions that require understanding and application of concepts.	1. Involve other lecturers in developing exam questions to gain diverse perspectives. 2. Hold evaluation meetings and discussions of exam questions to improve alignment quality.
Opportunity to appeal final course grades	1. Provide clear and open procedures for appealing final course grades. 2. Provide accessible communication channels for students who wish to file an appeal.	1. Increase transparency of the appeal process and provide more detailed explanations of appeal procedures and requirements. 2. Speed up and improve appeal handling so students can promptly receive fair decisions.