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STUDENT SATISFACTION SURVEY RESULTS BACHELOR STATISTICS YEAR 2024

Summary of Student Satisfaction Survey Results


No. Statement Survey Result Average Criteria
Very Good Good Fair Poor
1. Reliability: the ability of lecturers, education staff, and management to provide services 594 85 43 17 3.7 Very Good
2. Daya tanggap (responsiveness): kemauan dari dosen, tenaga kependidikan, dan pengelola dalam membantu mahasiswa dan memberikan jasa dengan cepat 593 85 43 20 3.69 Very Good
3. Assurance: the ability of lecturers, education staff, and management to assure students that services are delivered in accordance with regulations 600 86 39 16 3.72 Very Good
4. Empathy: the willingness/care of lecturers, education staff, and management to give attention to students 604 81 38 17 3.72 Very Good
5. Tangible: penilaian mahasiswa terhadap kecukupan, aksesibilitas, kualitas sarana dan prasarana 608 80 37 16 3.73 Very Good
6. Availability of Student Services 601 81 40 18 3.71 Very Good
7. Teaching and Learning Process 597 85 40 18 3.7 Very Good
Average 3.71 Very Good

Student Satisfaction Survey on Reliability (Reliability)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Clarity of materials delivered by lecturers 581 94 49 16 740 3.68 Very Good
2. Punctuality of class implementation 575 102 46 17 740 3.67 Very Good
3. Completeness of learning references (handouts, books, modules, slides, etc.) 610 82 30 18 740 3.74 Very Good
4. Alignment of lecturer teaching expertise with their field of expertise 603 76 45 16 740 3.71 Very Good
5. Capability of academic staff to handle student administration 600 79 47 14 740 3.71 Very Good
6. Quality of academic staff services to meet student needs 604 82 38 16 740 3.72 Very Good
7. Clarity of guidelines (curriculum and academic matters) 588 82 45 25 740 3.67 Very Good
Average 3.7 Very Good

Student Satisfaction Survey on Responsiveness (Responsiveness)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Willingness of lecturers and staff to provide services at any time 590 92 39 19 740 3.69 Very Good
2. Speed of lecturers and staff in responding to student complaints 588 90 45 17 740 3.69 Very Good
3. Speed in providing services 599 79 46 16 740 3.7 Very Good
4. Professional attitude in providing services 593 79 41 27 740 3.67 Very Good
Average 3.69 Very Good

Student Satisfaction Survey on Assurance (Assurance)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Academic issues are consulted and handled by academic advisors 586 98 41 15 740 3.7 Very Good
2. Friendliness and politeness of academic staff in providing services 611 77 38 14 740 3.74 Very Good
3. Transparency and measurability of the assessment system 600 90 36 14 740 3.72 Very Good
4. Academic atmosphere 600 81 36 23 740 3.7 Very Good
5. Sanctions for students who violate regulations are established and apply to all students without exception 602 82 43 13 740 3.72 Very Good
Average 3.72 Very Good

Student Satisfaction Survey on Empathy (Empathy)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Lecturers' and staff's concern in understanding students' interests and difficulties 608 88 29 15 740 3.74 Very Good
2. Monitoring process of student progress through academic advisors 612 74 39 15 740 3.73 Very Good
3. Willingness of lecturers to help students experiencing academic/course difficulties 596 84 39 21 740 3.7 Very Good
4. The faculty/study program seeks to understand students' interests and talents and develop them 599 79 46 16 740 3.7 Very Good
Average 3.72 Very Good

Survei Kepuasan Mahasiswa Terhadap (Tangible)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Neatness and cleanliness of classrooms 585 98 42 15 740 3.69 Very Good
2. Availability of classrooms/laboratories 610 73 42 15 740 3.73 Very Good
3. Availability of learning facilities in classrooms (projector, whiteboard, chairs, desks, etc.) 608 82 37 13 740 3.74 Very Good
4. Availability of reference books in the library/reading room 633 63 30 14 740 3.78 Very Good
5. Availability of worship facilities and clean, well-maintained restrooms 599 92 31 18 740 3.72 Very Good
6. Availability of spacious parking areas 615 69 37 19 740 3.73 Very Good
Average 3.73 Very Good

Student Satisfaction Survey on Availability of Student Services


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Availability of scholarship information 597 96 36 11 740 3.73 Very Good
2. Availability of academic advising services 590 90 41 19 740 3.69 Very Good
3. Availability of consultation services for parents/guardians 611 73 39 17 740 3.73 Very Good
4. Availability of health services 599 79 40 22 740 3.7 Very Good
5. Availability of insurance services for students affected by accidents/incidents 607 68 43 22 740 3.7 Very Good
Average 3.71 Very Good

Student Satisfaction Survey on Teaching and Learning Process


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Delivery of course contract at the beginning of the semester 602 76 45 17 740 3.71 Very Good
2. Delivery of required references at the beginning of the semester 589 85 49 17 740 3.68 Very Good
3. Systematic delivery of course material 618 67 36 19 740 3.74 Very Good
4. Assessment process is discussed with students at the beginning of the semester 599 86 36 19 740 3.71 Very Good
5. Providing illustrations of developments in science and technology as well as case studies 598 83 34 25 740 3.69 Very Good
6. Opportunity to ask questions during or at the end of class 594 83 47 16 740 3.7 Very Good
7. Use of up-to-date media according to course material needs 587 93 41 19 740 3.69 Very Good
8. Assignment of tasks relevant to the course 588 100 34 18 740 3.7 Very Good
9. Conveying moral messages, ethics, and discipline during the learning process 593 94 35 18 740 3.71 Very Good
10. Implementation of group discussions 599 85 37 19 740 3.71 Very Good
11. Alignment of course material with the course plan 603 82 36 19 740 3.71 Very Good
12. Provision of soft skills that support the teaching and learning process 578 93 48 21 740 3.66 Very Good
13. Alignment of exam questions with course material 609 74 45 12 740 3.73 Very Good
14. Opportunity to appeal final course grades 594 89 43 14 740 3.71 Very Good
Average 3.7 Very Good