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STUDENT SATISFACTION SURVEY RESULTS BACHELOR MATHEMATICS YEAR 2024

Summary of Student Satisfaction Survey Results


No. Statement Survey Result Average Criteria
Very Good Good Fair Poor
1. Reliability: the ability of lecturers, education staff, and management to provide services 552 74 36 14 3.72 Very Good
2. Daya tanggap (responsiveness): kemauan dari dosen, tenaga kependidikan, dan pengelola dalam membantu mahasiswa dan memberikan jasa dengan cepat 559 77 31 10 3.75 Very Good
3. Assurance: the ability of lecturers, education staff, and management to assure students that services are delivered in accordance with regulations 550 76 39 11 3.72 Very Good
4. Empathy: the willingness/care of lecturers, education staff, and management to give attention to students 556 74 34 12 3.74 Very Good
5. Tangible: penilaian mahasiswa terhadap kecukupan, aksesibilitas, kualitas sarana dan prasarana 552 70 38 17 3.71 Very Good
6. Availability of Student Services 546 76 36 18 3.7 Very Good
7. Teaching and Learning Process 549 76 37 14 3.72 Very Good
Average 3.72 Very Good

Student Satisfaction Survey on Reliability (Reliability)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Clarity of materials delivered by lecturers 550 73 39 14 676 3.71 Very Good
2. Punctuality of class implementation 549 76 40 11 676 3.72 Very Good
3. Completeness of learning references (handouts, books, modules, slides, etc.) 550 77 37 12 676 3.72 Very Good
4. Alignment of lecturer teaching expertise with their field of expertise 553 79 32 12 676 3.74 Very Good
5. Capability of academic staff to handle student administration 556 62 46 12 676 3.72 Very Good
6. Quality of academic staff services to meet student needs 550 80 27 19 676 3.72 Very Good
7. Clarity of guidelines (curriculum and academic matters) 556 73 31 16 676 3.73 Very Good
Average 3.72 Very Good

Student Satisfaction Survey on Responsiveness (Responsiveness)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Willingness of lecturers and staff to provide services at any time 539 91 35 11 676 3.71 Very Good
2. Speed of lecturers and staff in responding to student complaints 563 71 29 13 676 3.75 Very Good
3. Speed in providing services 578 67 27 4 676 3.8 Very Good
4. Professional attitude in providing services 554 78 33 11 676 3.74 Very Good
Average 3.75 Very Good

Student Satisfaction Survey on Assurance (Assurance)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Academic issues are consulted and handled by academic advisors 558 70 33 15 676 3.73 Very Good
2. Friendliness and politeness of academic staff in providing services 554 81 34 7 676 3.75 Very Good
3. Transparency and measurability of the assessment system 539 75 50 12 676 3.69 Very Good
4. Academic atmosphere 554 72 38 12 676 3.73 Very Good
5. Sanctions for students who violate regulations are established and apply to all students without exception 544 81 41 10 676 3.71 Very Good
Average 3.72 Very Good

Student Satisfaction Survey on Empathy (Empathy)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Lecturers' and staff's concern in understanding students' interests and difficulties 550 73 35 18 676 3.71 Very Good
2. Monitoring process of student progress through academic advisors 540 90 34 12 676 3.71 Very Good
3. Willingness of lecturers to help students experiencing academic/course difficulties 557 66 39 14 676 3.72 Very Good
4. The faculty/study program seeks to understand students' interests and talents and develop them 578 67 27 4 676 3.8 Very Good
Average 3.74 Very Good

Survei Kepuasan Mahasiswa Terhadap (Tangible)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Neatness and cleanliness of classrooms 554 78 32 12 676 3.74 Very Good
2. Availability of classrooms/laboratories 566 61 35 14 676 3.74 Very Good
3. Availability of learning facilities in classrooms (projector, whiteboard, chairs, desks, etc.) 551 69 36 20 676 3.7 Very Good
4. Availability of reference books in the library/reading room 552 72 37 15 676 3.72 Very Good
5. Availability of worship facilities and clean, well-maintained restrooms 540 72 40 24 676 3.67 Very Good
6. Availability of spacious parking areas 546 67 45 18 676 3.69 Very Good
Average 3.71 Very Good

Student Satisfaction Survey on Availability of Student Services


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Availability of scholarship information 528 82 39 27 676 3.64 Very Good
2. Availability of academic advising services 559 69 36 12 676 3.74 Very Good
3. Availability of consultation services for parents/guardians 548 83 31 14 676 3.72 Very Good
4. Availability of health services 541 82 36 17 676 3.7 Very Good
5. Availability of insurance services for students affected by accidents/incidents 555 66 36 19 676 3.71 Very Good
Average 3.7 Very Good

Student Satisfaction Survey on Teaching and Learning Process


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Delivery of course contract at the beginning of the semester 554 72 40 10 676 3.73 Very Good
2. Delivery of required references at the beginning of the semester 541 79 41 15 676 3.7 Very Good
3. Systematic delivery of course material 548 80 28 20 676 3.71 Very Good
4. Assessment process is discussed with students at the beginning of the semester 555 72 35 14 676 3.73 Very Good
5. Providing illustrations of developments in science and technology as well as case studies 539 81 41 15 676 3.69 Very Good
6. Opportunity to ask questions during or at the end of class 546 74 45 11 676 3.71 Very Good
7. Use of up-to-date media according to course material needs 551 72 43 10 676 3.72 Very Good
8. Assignment of tasks relevant to the course 552 81 31 12 676 3.74 Very Good
9. Conveying moral messages, ethics, and discipline during the learning process 552 69 37 18 676 3.71 Very Good
10. Implementation of group discussions 535 79 44 18 676 3.67 Very Good
11. Alignment of course material with the course plan 566 64 30 16 676 3.75 Very Good
12. Provision of soft skills that support the teaching and learning process 557 77 29 13 676 3.74 Very Good
13. Alignment of exam questions with course material 542 75 40 19 676 3.69 Very Good
14. Opportunity to appeal final course grades 552 84 29 11 676 3.74 Very Good
Average 3.72 Very Good