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STUDENT SATISFACTION SURVEY RESULTS BACHELOR CHEMISTRY YEAR 2024

Summary of Student Satisfaction Survey Results


No. Statement Survey Result Average Criteria
Very Good Good Fair Poor
1. Reliability: the ability of lecturers, education staff, and management to provide services 577 86 38 16 3.71 Very Good
2. Daya tanggap (responsiveness): kemauan dari dosen, tenaga kependidikan, dan pengelola dalam membantu mahasiswa dan memberikan jasa dengan cepat 582 77 44 15 3.71 Very Good
3. Assurance: the ability of lecturers, education staff, and management to assure students that services are delivered in accordance with regulations 583 79 40 15 3.72 Very Good
4. Empathy: the willingness/care of lecturers, education staff, and management to give attention to students 580 80 39 18 3.71 Very Good
5. Tangible: penilaian mahasiswa terhadap kecukupan, aksesibilitas, kualitas sarana dan prasarana 588 75 40 15 3.73 Very Good
6. Availability of Student Services 585 75 41 17 3.71 Very Good
7. Teaching and Learning Process 589 73 39 17 3.72 Very Good
Average 3.72 Very Good

Student Satisfaction Survey on Reliability (Reliability)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Clarity of materials delivered by lecturers 580 91 30 16 717 3.72 Very Good
2. Punctuality of class implementation 576 83 38 20 717 3.69 Very Good
3. Completeness of learning references (handouts, books, modules, slides, etc.) 574 87 37 19 717 3.7 Very Good
4. Alignment of lecturer teaching expertise with their field of expertise 580 73 54 10 717 3.71 Very Good
5. Capability of academic staff to handle student administration 564 104 34 15 717 3.7 Very Good
6. Quality of academic staff services to meet student needs 571 80 45 21 717 3.68 Very Good
7. Clarity of guidelines (curriculum and academic matters) 592 82 30 13 717 3.75 Very Good
Average 3.71 Very Good

Student Satisfaction Survey on Responsiveness (Responsiveness)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Willingness of lecturers and staff to provide services at any time 587 72 44 14 717 3.72 Very Good
2. Speed of lecturers and staff in responding to student complaints 588 73 39 17 717 3.72 Very Good
3. Speed in providing services 576 85 40 16 717 3.7 Very Good
4. Professional attitude in providing services 575 78 51 13 717 3.69 Very Good
Average 3.71 Very Good

Student Satisfaction Survey on Assurance (Assurance)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Academic issues are consulted and handled by academic advisors 566 83 51 17 717 3.67 Very Good
2. Friendliness and politeness of academic staff in providing services 585 79 38 15 717 3.72 Very Good
3. Transparency and measurability of the assessment system 585 75 36 21 717 3.71 Very Good
4. Academic atmosphere 601 69 39 8 717 3.76 Very Good
5. Sanctions for students who violate regulations are established and apply to all students without exception 576 91 37 13 717 3.72 Very Good
Average 3.72 Very Good

Student Satisfaction Survey on Empathy (Empathy)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Lecturers' and staff's concern in understanding students' interests and difficulties 584 72 41 20 717 3.7 Very Good
2. Monitoring process of student progress through academic advisors 578 79 38 22 717 3.69 Very Good
3. Willingness of lecturers to help students experiencing academic/course difficulties 583 84 38 12 717 3.73 Very Good
4. The faculty/study program seeks to understand students' interests and talents and develop them 576 85 40 16 717 3.7 Very Good
Average 3.71 Very Good

Survei Kepuasan Mahasiswa Terhadap (Tangible)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Neatness and cleanliness of classrooms 588 75 40 14 717 3.73 Very Good
2. Availability of classrooms/laboratories 585 72 44 16 717 3.71 Very Good
3. Availability of learning facilities in classrooms (projector, whiteboard, chairs, desks, etc.) 583 75 42 17 717 3.71 Very Good
4. Availability of reference books in the library/reading room 603 70 32 12 717 3.76 Very Good
5. Availability of worship facilities and clean, well-maintained restrooms 576 75 49 17 717 3.69 Very Good
6. Availability of spacious parking areas 592 80 34 11 717 3.75 Very Good
Average 3.73 Very Good

Student Satisfaction Survey on Availability of Student Services


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Availability of scholarship information 575 84 40 18 717 3.7 Very Good
2. Availability of academic advising services 580 78 41 18 717 3.7 Very Good
3. Availability of consultation services for parents/guardians 590 75 37 15 717 3.73 Very Good
4. Availability of health services 594 59 47 17 717 3.72 Very Good
5. Availability of insurance services for students affected by accidents/incidents 584 79 39 15 717 3.72 Very Good
Average 3.71 Very Good

Student Satisfaction Survey on Teaching and Learning Process


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Delivery of course contract at the beginning of the semester 601 68 33 15 717 3.75 Very Good
2. Delivery of required references at the beginning of the semester 567 90 46 14 717 3.69 Very Good
3. Systematic delivery of course material 584 70 44 19 717 3.7 Very Good
4. Assessment process is discussed with students at the beginning of the semester 603 64 32 18 717 3.75 Very Good
5. Providing illustrations of developments in science and technology as well as case studies 586 70 39 22 717 3.7 Very Good
6. Opportunity to ask questions during or at the end of class 582 72 44 19 717 3.7 Very Good
7. Use of up-to-date media according to course material needs 593 73 41 10 717 3.74 Very Good
8. Assignment of tasks relevant to the course 591 77 36 13 717 3.74 Very Good
9. Conveying moral messages, ethics, and discipline during the learning process 589 78 35 15 717 3.73 Very Good
10. Implementation of group discussions 591 68 40 18 717 3.72 Very Good
11. Alignment of course material with the course plan 585 72 47 13 717 3.71 Very Good
12. Provision of soft skills that support the teaching and learning process 599 63 29 26 717 3.72 Very Good
13. Alignment of exam questions with course material 576 72 49 20 717 3.68 Very Good
14. Opportunity to appeal final course grades 593 79 34 11 717 3.75 Very Good
Average 3.72 Very Good