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STUDENT SATISFACTION SURVEY RESULTS BACHELOR INFORMATICS YEAR 2024

Summary of Student Satisfaction Survey Results


No. Statement Survey Result Average Criteria
Very Good Good Fair Poor
1. Reliability: the ability of lecturers, education staff, and management to provide services 652 87 42 16 3.73 Very Good
2. Daya tanggap (responsiveness): kemauan dari dosen, tenaga kependidikan, dan pengelola dalam membantu mahasiswa dan memberikan jasa dengan cepat 644 90 46 16 3.71 Very Good
3. Assurance: the ability of lecturers, education staff, and management to assure students that services are delivered in accordance with regulations 649 86 44 17 3.72 Very Good
4. Empathy: the willingness/care of lecturers, education staff, and management to give attention to students 650 85 43 18 3.72 Very Good
5. Tangible: penilaian mahasiswa terhadap kecukupan, aksesibilitas, kualitas sarana dan prasarana 649 84 48 16 3.71 Very Good
6. Availability of Student Services 638 91 50 17 3.69 Very Good
7. Teaching and Learning Process 645 89 43 18 3.71 Very Good
Average 3.71 Very Good

Student Satisfaction Survey on Reliability (Reliability)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Clarity of materials delivered by lecturers 647 81 42 26 796 3.69 Very Good
2. Punctuality of class implementation 651 88 43 14 796 3.73 Very Good
3. Completeness of learning references (handouts, books, modules, slides, etc.) 639 97 43 17 796 3.71 Very Good
4. Alignment of lecturer teaching expertise with their field of expertise 647 88 48 13 796 3.72 Very Good
5. Capability of academic staff to handle student administration 670 77 35 14 796 3.76 Very Good
6. Quality of academic staff services to meet student needs 647 83 46 20 796 3.7 Very Good
7. Clarity of guidelines (curriculum and academic matters) 661 93 35 7 796 3.77 Very Good
Average 3.73 Very Good

Student Satisfaction Survey on Responsiveness (Responsiveness)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Willingness of lecturers and staff to provide services at any time 645 86 49 16 796 3.71 Very Good
2. Speed of lecturers and staff in responding to student complaints 641 92 46 17 796 3.7 Very Good
3. Speed in providing services 649 90 39 18 796 3.72 Very Good
4. Professional attitude in providing services 641 93 50 12 796 3.71 Very Good
Average 3.71 Very Good

Student Satisfaction Survey on Assurance (Assurance)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Academic issues are consulted and handled by academic advisors 656 81 41 18 796 3.73 Very Good
2. Friendliness and politeness of academic staff in providing services 637 91 49 19 796 3.69 Very Good
3. Transparency and measurability of the assessment system 658 83 40 15 796 3.74 Very Good
4. Academic atmosphere 645 89 43 19 796 3.71 Very Good
5. Sanctions for students who violate regulations are established and apply to all students without exception 648 85 47 16 796 3.71 Very Good
Average 3.72 Very Good

Student Satisfaction Survey on Empathy (Empathy)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Lecturers' and staff's concern in understanding students' interests and difficulties 649 86 44 17 796 3.72 Very Good
2. Monitoring process of student progress through academic advisors 659 81 37 19 796 3.73 Very Good
3. Willingness of lecturers to help students experiencing academic/course difficulties 643 82 52 19 796 3.69 Very Good
4. The faculty/study program seeks to understand students' interests and talents and develop them 649 90 39 18 796 3.72 Very Good
Average 3.72 Very Good

Survei Kepuasan Mahasiswa Terhadap (Tangible)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Neatness and cleanliness of classrooms 655 89 41 11 796 3.74 Very Good
2. Availability of classrooms/laboratories 642 88 50 16 796 3.7 Very Good
3. Availability of learning facilities in classrooms (projector, whiteboard, chairs, desks, etc.) 643 87 53 13 796 3.71 Very Good
4. Availability of reference books in the library/reading room 649 81 51 15 796 3.71 Very Good
5. Availability of worship facilities and clean, well-maintained restrooms 674 70 37 15 796 3.76 Very Good
6. Availability of spacious parking areas 630 86 53 27 796 3.66 Very Good
Average 3.71 Very Good

Student Satisfaction Survey on Availability of Student Services


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Availability of scholarship information 638 93 51 14 796 3.7 Very Good
2. Availability of academic advising services 639 93 47 17 796 3.7 Very Good
3. Availability of consultation services for parents/guardians 635 99 49 13 796 3.7 Very Good
4. Availability of health services 630 84 55 27 796 3.65 Very Good
5. Availability of insurance services for students affected by accidents/incidents 648 85 48 15 796 3.72 Very Good
Average 3.69 Very Good

Student Satisfaction Survey on Teaching and Learning Process


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Delivery of course contract at the beginning of the semester 642 101 37 16 796 3.72 Very Good
2. Delivery of required references at the beginning of the semester 654 80 41 21 796 3.72 Very Good
3. Systematic delivery of course material 659 82 39 16 796 3.74 Very Good
4. Assessment process is discussed with students at the beginning of the semester 626 104 49 17 796 3.68 Very Good
5. Providing illustrations of developments in science and technology as well as case studies 638 88 47 23 796 3.68 Very Good
6. Opportunity to ask questions during or at the end of class 642 89 48 17 796 3.7 Very Good
7. Use of up-to-date media according to course material needs 662 88 33 13 796 3.76 Very Good
8. Assignment of tasks relevant to the course 640 94 43 19 796 3.7 Very Good
9. Conveying moral messages, ethics, and discipline during the learning process 647 87 42 20 796 3.71 Very Good
10. Implementation of group discussions 633 93 51 19 796 3.68 Very Good
11. Alignment of course material with the course plan 657 82 35 22 796 3.73 Very Good
12. Provision of soft skills that support the teaching and learning process 640 93 42 21 796 3.7 Very Good
13. Alignment of exam questions with course material 643 93 45 15 796 3.71 Very Good
14. Opportunity to appeal final course grades 651 78 56 11 796 3.72 Very Good
Average 3.71 Very Good