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STUDENT SATISFACTION SURVEY RESULTS BACHELOR PHYSICS YEAR 2024

Summary of Student Satisfaction Survey Results


No. Statement Survey Result Average Criteria
Very Good Good Fair Poor
1. Reliability: the ability of lecturers, education staff, and management to provide services 525 67 39 11 3.72 Very Good
2. Daya tanggap (responsiveness): kemauan dari dosen, tenaga kependidikan, dan pengelola dalam membantu mahasiswa dan memberikan jasa dengan cepat 527 64 37 15 3.72 Very Good
3. Assurance: the ability of lecturers, education staff, and management to assure students that services are delivered in accordance with regulations 530 68 32 13 3.73 Very Good
4. Empathy: the willingness/care of lecturers, education staff, and management to give attention to students 518 78 33 14 3.71 Very Good
5. Tangible: penilaian mahasiswa terhadap kecukupan, aksesibilitas, kualitas sarana dan prasarana 518 75 35 16 3.7 Very Good
6. Availability of Student Services 525 71 33 14 3.72 Very Good
7. Teaching and Learning Process 521 68 38 16 3.7 Very Good
Average 3.71 Very Good

Student Satisfaction Survey on Reliability (Reliability)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Clarity of materials delivered by lecturers 519 76 33 15 643 3.71 Very Good
2. Punctuality of class implementation 533 66 31 13 643 3.74 Very Good
3. Completeness of learning references (handouts, books, modules, slides, etc.) 538 59 36 10 643 3.75 Very Good
4. Alignment of lecturer teaching expertise with their field of expertise 513 72 44 14 643 3.69 Very Good
5. Capability of academic staff to handle student administration 518 72 43 10 643 3.71 Very Good
6. Quality of academic staff services to meet student needs 530 64 45 4 643 3.74 Very Good
7. Clarity of guidelines (curriculum and academic matters) 525 63 41 14 643 3.71 Very Good
Average 3.72 Very Good

Student Satisfaction Survey on Responsiveness (Responsiveness)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Willingness of lecturers and staff to provide services at any time 535 58 36 14 643 3.73 Very Good
2. Speed of lecturers and staff in responding to student complaints 520 65 43 15 643 3.7 Very Good
3. Speed in providing services 511 79 37 16 643 3.69 Very Good
4. Professional attitude in providing services 542 54 33 14 643 3.75 Very Good
Average 3.72 Very Good

Student Satisfaction Survey on Assurance (Assurance)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Academic issues are consulted and handled by academic advisors 517 73 29 24 643 3.68 Very Good
2. Friendliness and politeness of academic staff in providing services 532 67 34 10 643 3.74 Very Good
3. Transparency and measurability of the assessment system 520 69 40 14 643 3.7 Very Good
4. Academic atmosphere 539 71 27 6 643 3.78 Very Good
5. Sanctions for students who violate regulations are established and apply to all students without exception 541 61 29 12 643 3.76 Very Good
Average 3.73 Very Good

Student Satisfaction Survey on Empathy (Empathy)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Lecturers' and staff's concern in understanding students' interests and difficulties 510 90 32 11 643 3.71 Very Good
2. Monitoring process of student progress through academic advisors 524 70 33 16 643 3.71 Very Good
3. Willingness of lecturers to help students experiencing academic/course difficulties 528 73 29 13 643 3.74 Very Good
4. The faculty/study program seeks to understand students' interests and talents and develop them 511 79 37 16 643 3.69 Very Good
Average 3.71 Very Good

Survei Kepuasan Mahasiswa Terhadap (Tangible)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Neatness and cleanliness of classrooms 512 83 34 14 643 3.7 Very Good
2. Availability of classrooms/laboratories 517 77 33 16 643 3.7 Very Good
3. Availability of learning facilities in classrooms (projector, whiteboard, chairs, desks, etc.) 525 70 37 11 643 3.72 Very Good
4. Availability of reference books in the library/reading room 520 71 34 18 643 3.7 Very Good
5. Availability of worship facilities and clean, well-maintained restrooms 524 70 36 13 643 3.72 Very Good
6. Availability of spacious parking areas 507 76 37 23 643 3.66 Very Good
Average 3.7 Very Good

Student Satisfaction Survey on Availability of Student Services


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Availability of scholarship information 528 63 32 20 643 3.71 Very Good
2. Availability of academic advising services 517 73 39 14 643 3.7 Very Good
3. Availability of consultation services for parents/guardians 523 77 30 13 643 3.73 Very Good
4. Availability of health services 530 74 26 13 643 3.74 Very Good
5. Availability of insurance services for students affected by accidents/incidents 527 68 38 10 643 3.73 Very Good
Average 3.72 Very Good

Student Satisfaction Survey on Teaching and Learning Process


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Delivery of course contract at the beginning of the semester 536 65 30 12 643 3.75 Very Good
2. Delivery of required references at the beginning of the semester 503 73 49 18 643 3.65 Very Good
3. Systematic delivery of course material 540 51 36 16 643 3.73 Very Good
4. Assessment process is discussed with students at the beginning of the semester 520 67 43 13 643 3.7 Very Good
5. Providing illustrations of developments in science and technology as well as case studies 516 78 34 15 643 3.7 Very Good
6. Opportunity to ask questions during or at the end of class 495 74 53 21 643 3.62 Very Good
7. Use of up-to-date media according to course material needs 517 70 34 22 643 3.68 Very Good
8. Assignment of tasks relevant to the course 528 71 31 13 643 3.73 Very Good
9. Conveying moral messages, ethics, and discipline during the learning process 510 74 44 15 643 3.68 Very Good
10. Implementation of group discussions 524 61 41 17 643 3.7 Very Good
11. Alignment of course material with the course plan 518 72 37 16 643 3.7 Very Good
12. Provision of soft skills that support the teaching and learning process 531 61 36 15 643 3.72 Very Good
13. Alignment of exam questions with course material 528 65 33 17 643 3.72 Very Good
14. Opportunity to appeal final course grades 529 68 31 15 643 3.73 Very Good
Average 3.7 Very Good