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STUDENT SATISFACTION SURVEY RESULTS BACHELOR BIOTECHNOLOGY YEAR 2024

Summary of Student Satisfaction Survey Results


No. Statement Survey Result Average Criteria
Very Good Good Fair Poor
1. Reliability: the ability of lecturers, education staff, and management to provide services 298 38 21 8 3.71 Very Good
2. Daya tanggap (responsiveness): kemauan dari dosen, tenaga kependidikan, dan pengelola dalam membantu mahasiswa dan memberikan jasa dengan cepat 295 40 20 11 3.69 Very Good
3. Assurance: the ability of lecturers, education staff, and management to assure students that services are delivered in accordance with regulations 294 41 23 7 3.7 Very Good
4. Empathy: the willingness/care of lecturers, education staff, and management to give attention to students 294 43 19 9 3.7 Very Good
5. Tangible: penilaian mahasiswa terhadap kecukupan, aksesibilitas, kualitas sarana dan prasarana 298 38 22 7 3.72 Very Good
6. Availability of Student Services 293 41 22 9 3.69 Very Good
7. Teaching and Learning Process 295 42 20 7 3.71 Very Good
Average 3.7 Very Good

Student Satisfaction Survey on Reliability (Reliability)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Clarity of materials delivered by lecturers 297 44 12 12 365 3.72 Very Good
2. Punctuality of class implementation 297 37 21 10 365 3.7 Very Good
3. Completeness of learning references (handouts, books, modules, slides, etc.) 301 35 21 8 365 3.72 Very Good
4. Alignment of lecturer teaching expertise with their field of expertise 294 36 27 8 365 3.69 Very Good
5. Capability of academic staff to handle student administration 295 42 22 6 365 3.72 Very Good
6. Quality of academic staff services to meet student needs 305 35 16 9 365 3.74 Very Good
7. Clarity of guidelines (curriculum and academic matters) 294 39 26 6 365 3.7 Very Good
Average 3.71 Very Good

Student Satisfaction Survey on Responsiveness (Responsiveness)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Willingness of lecturers and staff to provide services at any time 298 37 18 12 365 3.7 Very Good
2. Speed of lecturers and staff in responding to student complaints 299 41 15 10 365 3.72 Very Good
3. Speed in providing services 297 35 19 14 365 3.68 Very Good
4. Professional attitude in providing services 284 45 28 8 365 3.66 Very Good
Average 3.69 Very Good

Student Satisfaction Survey on Assurance (Assurance)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Academic issues are consulted and handled by academic advisors 297 34 27 7 365 3.7 Very Good
2. Friendliness and politeness of academic staff in providing services 290 45 22 8 365 3.69 Very Good
3. Transparency and measurability of the assessment system 285 45 27 8 365 3.66 Very Good
4. Academic atmosphere 289 50 19 7 365 3.7 Very Good
5. Sanctions for students who violate regulations are established and apply to all students without exception 309 31 18 7 365 3.76 Very Good
Average 3.7 Very Good

Student Satisfaction Survey on Empathy (Empathy)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Lecturers' and staff's concern in understanding students' interests and difficulties 294 46 19 6 365 3.72 Very Good
2. Monitoring process of student progress through academic advisors 296 45 17 7 365 3.73 Very Good
3. Willingness of lecturers to help students experiencing academic/course difficulties 288 47 20 10 365 3.68 Very Good
4. The faculty/study program seeks to understand students' interests and talents and develop them 297 35 19 14 365 3.68 Very Good
Average 3.7 Very Good

Survei Kepuasan Mahasiswa Terhadap (Tangible)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Neatness and cleanliness of classrooms 292 39 25 9 365 3.68 Very Good
2. Availability of classrooms/laboratories 293 40 21 11 365 3.68 Very Good
3. Availability of learning facilities in classrooms (projector, whiteboard, chairs, desks, etc.) 292 46 18 9 365 3.7 Very Good
4. Availability of reference books in the library/reading room 307 37 18 3 365 3.78 Very Good
5. Availability of worship facilities and clean, well-maintained restrooms 304 36 20 5 365 3.75 Very Good
6. Availability of spacious parking areas 299 30 29 7 365 3.7 Very Good
Average 3.72 Very Good

Student Satisfaction Survey on Availability of Student Services


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Availability of scholarship information 303 36 21 5 365 3.75 Very Good
2. Availability of academic advising services 292 39 25 9 365 3.68 Very Good
3. Availability of consultation services for parents/guardians 293 34 23 15 365 3.66 Very Good
4. Availability of health services 292 46 20 7 365 3.71 Very Good
5. Availability of insurance services for students affected by accidents/incidents 285 50 21 9 365 3.67 Very Good
Average 3.69 Very Good

Student Satisfaction Survey on Teaching and Learning Process


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Delivery of course contract at the beginning of the semester 288 41 27 9 365 3.67 Very Good
2. Delivery of required references at the beginning of the semester 290 41 28 6 365 3.68 Very Good
3. Systematic delivery of course material 288 40 29 8 365 3.67 Very Good
4. Assessment process is discussed with students at the beginning of the semester 308 29 22 6 365 3.75 Very Good
5. Providing illustrations of developments in science and technology as well as case studies 314 33 14 4 365 3.8 Very Good
6. Opportunity to ask questions during or at the end of class 288 52 17 8 365 3.7 Very Good
7. Use of up-to-date media according to course material needs 296 43 20 6 365 3.72 Very Good
8. Assignment of tasks relevant to the course 297 42 17 9 365 3.72 Very Good
9. Conveying moral messages, ethics, and discipline during the learning process 290 48 18 9 365 3.7 Very Good
10. Implementation of group discussions 298 37 20 10 365 3.71 Very Good
11. Alignment of course material with the course plan 295 42 24 4 365 3.72 Very Good
12. Provision of soft skills that support the teaching and learning process 293 42 19 11 365 3.69 Very Good
13. Alignment of exam questions with course material 302 43 14 6 365 3.76 Very Good
14. Opportunity to appeal final course grades 287 53 17 8 365 3.7 Very Good
Average 3.71 Very Good