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STUDENT SATISFACTION SURVEY RESULTS BACHELOR BIOLOGY YEAR 2024

Summary of Student Satisfaction Survey Results


No. Statement Survey Result Average Criteria
Very Good Good Fair Poor
1. Reliability: the ability of lecturers, education staff, and management to provide services 675 94 46 16 3.72 Very Good
2. Daya tanggap (responsiveness): kemauan dari dosen, tenaga kependidikan, dan pengelola dalam membantu mahasiswa dan memberikan jasa dengan cepat 667 96 46 23 3.7 Very Good
3. Assurance: the ability of lecturers, education staff, and management to assure students that services are delivered in accordance with regulations 664 102 45 20 3.7 Very Good
4. Empathy: the willingness/care of lecturers, education staff, and management to give attention to students 674 92 48 18 3.71 Very Good
5. Tangible: penilaian mahasiswa terhadap kecukupan, aksesibilitas, kualitas sarana dan prasarana 680 89 43 19 3.72 Very Good
6. Availability of Student Services 668 91 53 19 3.7 Very Good
7. Teaching and Learning Process 673 93 47 18 3.71 Very Good
Average 3.71 Very Good

Student Satisfaction Survey on Reliability (Reliability)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Clarity of materials delivered by lecturers 677 94 45 15 831 3.72 Very Good
2. Punctuality of class implementation 687 84 47 13 831 3.74 Very Good
3. Completeness of learning references (handouts, books, modules, slides, etc.) 667 111 42 11 831 3.73 Very Good
4. Alignment of lecturer teaching expertise with their field of expertise 685 84 51 11 831 3.74 Very Good
5. Capability of academic staff to handle student administration 677 102 36 16 831 3.73 Very Good
6. Quality of academic staff services to meet student needs 662 89 54 26 831 3.67 Very Good
7. Clarity of guidelines (curriculum and academic matters) 673 91 48 19 831 3.71 Very Good
Average 3.72 Very Good

Student Satisfaction Survey on Responsiveness (Responsiveness)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Willingness of lecturers and staff to provide services at any time 675 85 49 22 831 3.7 Very Good
2. Speed of lecturers and staff in responding to student complaints 659 101 42 29 831 3.67 Very Good
3. Speed in providing services 676 92 45 18 831 3.72 Very Good
4. Professional attitude in providing services 659 104 47 21 831 3.69 Very Good
Average 3.7 Very Good

Student Satisfaction Survey on Assurance (Assurance)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Academic issues are consulted and handled by academic advisors 688 85 47 11 831 3.74 Very Good
2. Friendliness and politeness of academic staff in providing services 665 105 42 19 831 3.7 Very Good
3. Transparency and measurability of the assessment system 664 102 45 20 831 3.7 Very Good
4. Academic atmosphere 656 105 42 28 831 3.67 Very Good
5. Sanctions for students who violate regulations are established and apply to all students without exception 646 115 47 23 831 3.67 Very Good
Average 3.7 Very Good

Student Satisfaction Survey on Empathy (Empathy)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Lecturers' and staff's concern in understanding students' interests and difficulties 698 78 41 14 831 3.76 Very Good
2. Monitoring process of student progress through academic advisors 674 98 42 17 831 3.72 Very Good
3. Willingness of lecturers to help students experiencing academic/course difficulties 648 98 63 22 831 3.65 Very Good
4. The faculty/study program seeks to understand students' interests and talents and develop them 676 92 45 18 831 3.72 Very Good
Average 3.71 Very Good

Survei Kepuasan Mahasiswa Terhadap (Tangible)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Neatness and cleanliness of classrooms 663 107 43 18 831 3.7 Very Good
2. Availability of classrooms/laboratories 671 92 47 21 831 3.7 Very Good
3. Availability of learning facilities in classrooms (projector, whiteboard, chairs, desks, etc.) 676 83 45 27 831 3.69 Very Good
4. Availability of reference books in the library/reading room 681 87 48 15 831 3.73 Very Good
5. Availability of worship facilities and clean, well-maintained restrooms 698 77 37 19 831 3.75 Very Good
6. Availability of spacious parking areas 690 87 39 15 831 3.75 Very Good
Average 3.72 Very Good

Student Satisfaction Survey on Availability of Student Services


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Availability of scholarship information 667 86 55 23 831 3.68 Very Good
2. Availability of academic advising services 663 94 54 20 831 3.68 Very Good
3. Availability of consultation services for parents/guardians 684 83 47 17 831 3.73 Very Good
4. Availability of health services 653 103 59 16 831 3.68 Very Good
5. Availability of insurance services for students affected by accidents/incidents 675 88 48 20 831 3.71 Very Good
Average 3.7 Very Good

Student Satisfaction Survey on Teaching and Learning Process


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Delivery of course contract at the beginning of the semester 687 85 47 12 831 3.74 Very Good
2. Delivery of required references at the beginning of the semester 673 94 46 18 831 3.71 Very Good
3. Systematic delivery of course material 661 100 50 20 831 3.69 Very Good
4. Assessment process is discussed with students at the beginning of the semester 669 90 42 30 831 3.68 Very Good
5. Providing illustrations of developments in science and technology as well as case studies 670 100 45 16 831 3.71 Very Good
6. Opportunity to ask questions during or at the end of class 660 97 59 15 831 3.69 Very Good
7. Use of up-to-date media according to course material needs 685 84 45 17 831 3.73 Very Good
8. Assignment of tasks relevant to the course 679 94 48 10 831 3.74 Very Good
9. Conveying moral messages, ethics, and discipline during the learning process 672 90 48 21 831 3.7 Very Good
10. Implementation of group discussions 670 96 47 18 831 3.71 Very Good
11. Alignment of course material with the course plan 690 93 37 11 831 3.76 Very Good
12. Provision of soft skills that support the teaching and learning process 662 87 55 27 831 3.67 Very Good
13. Alignment of exam questions with course material 654 109 43 25 831 3.68 Very Good
14. Opportunity to appeal final course grades 696 76 45 14 831 3.75 Very Good
Average 3.71 Very Good