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STUDENT SATISFACTION SURVEY RESULTS MASTER MATHEMATICS YEAR 2024

Summary of Student Satisfaction Survey Results


No. Statement Survey Result Average Criteria
Very Good Good Fair Poor
1. Reliability: the ability of lecturers, education staff, and management to provide services 33 4 2 1 3.71 Very Good
2. Daya tanggap (responsiveness): kemauan dari dosen, tenaga kependidikan, dan pengelola dalam membantu mahasiswa dan memberikan jasa dengan cepat 31 6 2 1 3.7 Very Good
3. Assurance: the ability of lecturers, education staff, and management to assure students that services are delivered in accordance with regulations 31 5 4 1 3.66 Very Good
4. Empathy: the willingness/care of lecturers, education staff, and management to give attention to students 29 7 3 2 3.59 Very Good
5. Tangible: penilaian mahasiswa terhadap kecukupan, aksesibilitas, kualitas sarana dan prasarana 32 6 1 1 3.74 Very Good
6. Availability of Student Services 32 5 2 0 3.73 Very Good
7. Teaching and Learning Process 32 5 3 1 3.7 Very Good
Average 3.69 Very Good

Student Satisfaction Survey on Reliability (Reliability)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Clarity of materials delivered by lecturers 34 4 2 0 40 3.8 Very Good
2. Punctuality of class implementation 35 2 1 2 40 3.75 Very Good
3. Completeness of learning references (handouts, books, modules, slides, etc.) 34 4 2 0 40 3.8 Very Good
4. Alignment of lecturer teaching expertise with their field of expertise 32 4 1 3 40 3.63 Very Good
5. Capability of academic staff to handle student administration 29 7 2 2 40 3.58 Very Good
6. Quality of academic staff services to meet student needs 33 4 1 2 40 3.7 Very Good
7. Clarity of guidelines (curriculum and academic matters) 31 6 2 1 40 3.68 Very Good
Average 3.71 Very Good

Student Satisfaction Survey on Responsiveness (Responsiveness)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Willingness of lecturers and staff to provide services at any time 34 3 3 0 40 3.78 Very Good
2. Speed of lecturers and staff in responding to student complaints 31 6 1 2 40 3.65 Very Good
3. Speed in providing services 27 9 4 0 40 3.58 Very Good
4. Professional attitude in providing services 32 7 1 0 40 3.78 Very Good
Average 3.7 Very Good

Student Satisfaction Survey on Assurance (Assurance)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Academic issues are consulted and handled by academic advisors 36 3 1 0 40 3.88 Very Good
2. Friendliness and politeness of academic staff in providing services 31 4 4 1 40 3.63 Very Good
3. Transparency and measurability of the assessment system 32 3 5 0 40 3.68 Very Good
4. Academic atmosphere 29 7 3 1 40 3.6 Very Good
5. Sanctions for students who violate regulations are established and apply to all students without exception 27 7 5 1 40 3.5 Good
Average 3.66 Very Good

Student Satisfaction Survey on Empathy (Empathy)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Lecturers' and staff's concern in understanding students' interests and difficulties 29 5 2 4 40 3.48 Good
2. Monitoring process of student progress through academic advisors 31 8 1 0 40 3.75 Very Good
3. Willingness of lecturers to help students experiencing academic/course difficulties 29 6 3 2 40 3.55 Very Good
4. The faculty/study program seeks to understand students' interests and talents and develop them 27 9 4 0 40 3.58 Very Good
Average 3.59 Very Good

Survei Kepuasan Mahasiswa Terhadap (Tangible)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Neatness and cleanliness of classrooms 28 9 3 0 40 3.63 Very Good
2. Availability of classrooms/laboratories 31 8 1 0 40 3.75 Very Good
3. Availability of learning facilities in classrooms (projector, whiteboard, chairs, desks, etc.) 33 6 0 1 40 3.78 Very Good
4. Availability of reference books in the library/reading room 33 4 1 2 40 3.7 Very Good
5. Availability of worship facilities and clean, well-maintained restrooms 32 5 2 1 40 3.7 Very Good
6. Availability of spacious parking areas 35 4 1 0 40 3.85 Very Good
Average 3.74 Very Good

Student Satisfaction Survey on Availability of Student Services


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Availability of scholarship information 37 2 0 1 40 3.88 Very Good
2. Availability of academic advising services 28 9 3 0 40 3.63 Very Good
3. Availability of consultation services for parents/guardians 34 5 1 0 40 3.83 Very Good
4. Availability of health services 32 6 1 1 40 3.73 Very Good
5. Availability of insurance services for students affected by accidents/incidents 29 5 6 0 40 3.58 Very Good
Average 3.73 Very Good

Student Satisfaction Survey on Teaching and Learning Process


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Delivery of course contract at the beginning of the semester 28 10 2 0 40 3.65 Very Good
2. Delivery of required references at the beginning of the semester 33 5 2 0 40 3.78 Very Good
3. Systematic delivery of course material 31 5 3 1 40 3.65 Very Good
4. Assessment process is discussed with students at the beginning of the semester 30 8 2 0 40 3.7 Very Good
5. Providing illustrations of developments in science and technology as well as case studies 30 3 7 0 40 3.58 Very Good
6. Opportunity to ask questions during or at the end of class 35 4 1 0 40 3.85 Very Good
7. Use of up-to-date media according to course material needs 34 3 3 0 40 3.78 Very Good
8. Assignment of tasks relevant to the course 34 4 2 0 40 3.8 Very Good
9. Conveying moral messages, ethics, and discipline during the learning process 35 2 1 2 40 3.75 Very Good
10. Implementation of group discussions 31 7 2 0 40 3.73 Very Good
11. Alignment of course material with the course plan 28 8 2 2 40 3.55 Very Good
12. Provision of soft skills that support the teaching and learning process 34 1 2 3 40 3.65 Very Good
13. Alignment of exam questions with course material 31 3 6 0 40 3.63 Very Good
14. Opportunity to appeal final course grades 32 5 2 1 40 3.7 Very Good
Average 3.7 Very Good