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STUDENT SATISFACTION SURVEY RESULTS MASTER PHYSICS YEAR 2024

Summary of Student Satisfaction Survey Results


No. Statement Survey Result Average Criteria
Very Good Good Fair Poor
1. Reliability: the ability of lecturers, education staff, and management to provide services 78 10 5 2 3.71 Very Good
2. Daya tanggap (responsiveness): kemauan dari dosen, tenaga kependidikan, dan pengelola dalam membantu mahasiswa dan memberikan jasa dengan cepat 77 12 6 2 3.71 Very Good
3. Assurance: the ability of lecturers, education staff, and management to assure students that services are delivered in accordance with regulations 78 10 6 2 3.7 Very Good
4. Empathy: the willingness/care of lecturers, education staff, and management to give attention to students 77 11 6 2 3.69 Very Good
5. Tangible: penilaian mahasiswa terhadap kecukupan, aksesibilitas, kualitas sarana dan prasarana 78 12 5 1 3.74 Very Good
6. Availability of Student Services 77 9 8 2 3.68 Very Good
7. Teaching and Learning Process 77 11 6 3 3.68 Very Good
Average 3.7 Very Good

Student Satisfaction Survey on Reliability (Reliability)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Clarity of materials delivered by lecturers 72 17 4 3 96 3.65 Very Good
2. Punctuality of class implementation 77 7 8 4 96 3.64 Very Good
3. Completeness of learning references (handouts, books, modules, slides, etc.) 84 5 5 2 96 3.78 Very Good
4. Alignment of lecturer teaching expertise with their field of expertise 80 9 4 3 96 3.73 Very Good
5. Capability of academic staff to handle student administration 82 9 5 0 96 3.8 Very Good
6. Quality of academic staff services to meet student needs 78 12 4 2 96 3.73 Very Good
7. Clarity of guidelines (curriculum and academic matters) 74 12 8 2 96 3.65 Very Good
Average 3.71 Very Good

Student Satisfaction Survey on Responsiveness (Responsiveness)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Willingness of lecturers and staff to provide services at any time 76 11 6 3 96 3.67 Very Good
2. Speed of lecturers and staff in responding to student complaints 75 13 6 2 96 3.68 Very Good
3. Speed in providing services 81 10 4 1 96 3.78 Very Good
4. Professional attitude in providing services 74 15 7 0 96 3.7 Very Good
Average 3.71 Very Good

Student Satisfaction Survey on Assurance (Assurance)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Academic issues are consulted and handled by academic advisors 77 10 6 3 96 3.68 Very Good
2. Friendliness and politeness of academic staff in providing services 77 11 7 1 96 3.71 Very Good
3. Transparency and measurability of the assessment system 80 8 4 4 96 3.71 Very Good
4. Academic atmosphere 77 12 6 1 96 3.72 Very Good
5. Sanctions for students who violate regulations are established and apply to all students without exception 79 7 7 3 96 3.69 Very Good
Average 3.7 Very Good

Student Satisfaction Survey on Empathy (Empathy)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Lecturers' and staff's concern in understanding students' interests and difficulties 78 11 6 1 96 3.73 Very Good
2. Monitoring process of student progress through academic advisors 79 10 4 3 96 3.72 Very Good
3. Willingness of lecturers to help students experiencing academic/course difficulties 69 14 9 4 96 3.54 Very Good
4. The faculty/study program seeks to understand students' interests and talents and develop them 81 10 4 1 96 3.78 Very Good
Average 3.69 Very Good

Survei Kepuasan Mahasiswa Terhadap (Tangible)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Neatness and cleanliness of classrooms 83 10 3 0 96 3.83 Very Good
2. Availability of classrooms/laboratories 75 13 6 2 96 3.68 Very Good
3. Availability of learning facilities in classrooms (projector, whiteboard, chairs, desks, etc.) 78 8 9 1 96 3.7 Very Good
4. Availability of reference books in the library/reading room 80 11 5 0 96 3.78 Very Good
5. Availability of worship facilities and clean, well-maintained restrooms 74 17 3 2 96 3.7 Very Good
6. Availability of spacious parking areas 80 11 3 2 96 3.76 Very Good
Average 3.74 Very Good

Student Satisfaction Survey on Availability of Student Services


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Availability of scholarship information 83 6 6 1 96 3.78 Very Good
2. Availability of academic advising services 79 7 8 2 96 3.7 Very Good
3. Availability of consultation services for parents/guardians 69 12 10 5 96 3.51 Very Good
4. Availability of health services 72 15 8 1 96 3.65 Very Good
5. Availability of insurance services for students affected by accidents/incidents 82 6 6 2 96 3.75 Very Good
Average 3.68 Very Good

Student Satisfaction Survey on Teaching and Learning Process


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Delivery of course contract at the beginning of the semester 82 6 5 3 96 3.74 Very Good
2. Delivery of required references at the beginning of the semester 73 14 9 0 96 3.67 Very Good
3. Systematic delivery of course material 76 12 7 1 96 3.7 Very Good
4. Assessment process is discussed with students at the beginning of the semester 78 11 5 2 96 3.72 Very Good
5. Providing illustrations of developments in science and technology as well as case studies 74 12 5 5 96 3.61 Very Good
6. Opportunity to ask questions during or at the end of class 76 12 4 4 96 3.67 Very Good
7. Use of up-to-date media according to course material needs 75 12 6 3 96 3.66 Very Good
8. Assignment of tasks relevant to the course 80 10 5 1 96 3.76 Very Good
9. Conveying moral messages, ethics, and discipline during the learning process 83 9 3 1 96 3.81 Very Good
10. Implementation of group discussions 70 15 5 6 96 3.55 Very Good
11. Alignment of course material with the course plan 74 12 8 2 96 3.65 Very Good
12. Provision of soft skills that support the teaching and learning process 75 11 7 3 96 3.65 Very Good
13. Alignment of exam questions with course material 81 5 8 2 96 3.72 Very Good
14. Opportunity to appeal final course grades 78 9 4 5 96 3.67 Very Good
Average 3.68 Very Good