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STUDENT SATISFACTION SURVEY RESULTS DOCTORAL SCIENCE AND MATHEMATICS YEAR 2025

Summary of Student Satisfaction Survey Results


No. Statement Survey Result Average Criteria
Very Good Good Fair Poor
1. Reliability: the ability of lecturers, education staff, and management to provide services 6 0 0 0 3.93 Very Good
2. Daya tanggap (responsiveness): kemauan dari dosen, tenaga kependidikan, dan pengelola dalam membantu mahasiswa dan memberikan jasa dengan cepat 5 1 0 0 3.79 Very Good
3. Assurance: the ability of lecturers, education staff, and management to assure students that services are delivered in accordance with regulations 5 1 0 0 3.9 Very Good
4. Empathy: the willingness/care of lecturers, education staff, and management to give attention to students 5 1 0 0 3.79 Very Good
5. Tangible: penilaian mahasiswa terhadap kecukupan, aksesibilitas, kualitas sarana dan prasarana 5 1 0 0 3.89 Very Good
6. Availability of Student Services 5 1 0 0 3.8 Very Good
7. Teaching and Learning Process 5 1 0 0 3.9 Very Good
Average 3.86 Very Good

Student Satisfaction Survey on Reliability (Reliability)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Clarity of materials delivered by lecturers 6 0 0 0 6 4 Very Good
2. Punctuality of class implementation 5 1 0 0 6 3.83 Very Good
3. Completeness of learning references (handouts, books, modules, slides, etc.) 5 1 0 0 6 3.83 Very Good
4. Alignment of lecturer teaching expertise with their field of expertise 6 0 0 0 6 4 Very Good
5. Capability of academic staff to handle student administration 5 1 0 0 6 3.83 Very Good
6. Quality of academic staff services to meet student needs 6 0 0 0 6 4 Very Good
7. Clarity of guidelines (curriculum and academic matters) 6 0 0 0 6 4 Very Good
Average 3.93 Very Good

Student Satisfaction Survey on Responsiveness (Responsiveness)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Willingness of lecturers and staff to provide services at any time 2 4 0 0 6 3.33 Good
2. Speed of lecturers and staff in responding to student complaints 6 0 0 0 6 4 Very Good
3. Speed in providing services 5 1 0 0 6 3.83 Very Good
4. Professional attitude in providing services 6 0 0 0 6 4 Very Good
Average 3.79 Very Good

Student Satisfaction Survey on Assurance (Assurance)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Academic issues are consulted and handled by academic advisors 6 0 0 0 6 4 Very Good
2. Friendliness and politeness of academic staff in providing services 5 1 0 0 6 3.83 Very Good
3. Transparency and measurability of the assessment system 4 2 0 0 6 3.67 Very Good
4. Academic atmosphere 6 0 0 0 6 4 Very Good
5. Sanctions for students who violate regulations are established and apply to all students without exception 6 0 0 0 6 4 Very Good
Average 3.9 Very Good

Student Satisfaction Survey on Empathy (Empathy)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Lecturers' and staff's concern in understanding students' interests and difficulties 5 1 0 0 6 3.83 Very Good
2. Monitoring process of student progress through academic advisors 5 1 0 0 6 3.83 Very Good
3. Willingness of lecturers to help students experiencing academic/course difficulties 5 1 0 0 6 3.83 Very Good
4. The faculty/study program seeks to understand students' interests and talents and develop them 4 2 0 0 6 3.67 Very Good
Average 3.79 Very Good

Survei Kepuasan Mahasiswa Terhadap (Tangible)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Neatness and cleanliness of classrooms 6 0 0 0 6 4 Very Good
2. Availability of classrooms/laboratories 5 1 0 0 6 3.83 Very Good
3. Availability of learning facilities in classrooms (projector, whiteboard, chairs, desks, etc.) 5 1 0 0 6 3.83 Very Good
4. Availability of reference books in the library/reading room 4 2 0 0 6 3.67 Very Good
5. Availability of worship facilities and clean, well-maintained restrooms 6 0 0 0 6 4 Very Good
6. Availability of spacious parking areas 6 0 0 0 6 4 Very Good
Average 3.89 Very Good

Student Satisfaction Survey on Availability of Student Services


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Availability of scholarship information 5 1 0 0 6 3.83 Very Good
2. Availability of academic advising services 5 1 0 0 6 3.83 Very Good
3. Availability of consultation services for parents/guardians 5 1 0 0 6 3.83 Very Good
4. Availability of health services 4 2 0 0 6 3.67 Very Good
5. Availability of insurance services for students affected by accidents/incidents 5 1 0 0 6 3.83 Very Good
Average 3.8 Very Good

Student Satisfaction Survey on Teaching and Learning Process


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Delivery of course contract at the beginning of the semester 6 0 0 0 6 4 Very Good
2. Delivery of required references at the beginning of the semester 6 0 0 0 6 4 Very Good
3. Systematic delivery of course material 6 0 0 0 6 4 Very Good
4. Assessment process is discussed with students at the beginning of the semester 4 2 0 0 6 3.67 Very Good
5. Providing illustrations of developments in science and technology as well as case studies 5 1 0 0 6 3.83 Very Good
6. Opportunity to ask questions during or at the end of class 6 0 0 0 6 4 Very Good
7. Use of up-to-date media according to course material needs 3 3 0 0 6 3.5 Good
8. Assignment of tasks relevant to the course 6 0 0 0 6 4 Very Good
9. Conveying moral messages, ethics, and discipline during the learning process 6 0 0 0 6 4 Very Good
10. Implementation of group discussions 6 0 0 0 6 4 Very Good
11. Alignment of course material with the course plan 5 1 0 0 6 3.83 Very Good
12. Provision of soft skills that support the teaching and learning process 5 1 0 0 6 3.83 Very Good
13. Alignment of exam questions with course material 6 0 0 0 6 4 Very Good
14. Opportunity to appeal final course grades 6 0 0 0 6 4 Very Good
Average 3.9 Very Good