STUDENT SATISFACTION SURVEY FORM

Please select your study program and fill in your identity

Student Name	:
Student ID (NIM)	:
Study Program	:	-- Select Study Program -- Doctoral Doktor Sains dan Matematika Doctoral Science and Mathematics MAGISTER BIOLOGI MAGISTER FISIKA MAGISTER KIMIA MAGISTER MATEMATIKA PROFESI FISIKAWAN MEDIK SARJANA BIOLOGI SARJANA BIOTEKNOLOGI SARJANA FISIKA SARJANA INFORMATIKA SARJANA KIMIA SARJANA MATEMATIKA SARJANA STATISTIKA

Satisfaction Survey Related to Reliability (Reliability)

	Clarity of materials delivered by lecturers
	Very Good	Good	Fair	Poor
	Punctuality of class implementation
	Very Good	Good	Fair	Poor
	Completeness of learning references (handouts, books, modules, slides, etc.)
	Very Good	Good	Fair	Poor
	Alignment of lecturer teaching expertise with their field of expertise
	Very Good	Good	Fair	Poor
	Capability of academic staff to handle student administration
	Very Good	Good	Fair	Poor
	Quality of academic staff services to meet student needs
	Very Good	Good	Fair	Poor
	Clarity of guidelines (curriculum and academic matters)
	Very Good	Good	Fair	Poor

Satisfaction Survey Related to Responsiveness (Responsiveness)

	Willingness of lecturers and staff to provide services at any time
	Very Good	Good	Fair	Poor
	Speed of lecturers and staff in responding to student complaints
	Very Good	Good	Fair	Poor
	Speed in providing services
	Very Good	Good	Fair	Poor
	Professional attitude in providing services
	Very Good	Good	Fair	Poor

Satisfaction Survey Related to Assurance (Assurance)

	Academic issues are consulted and handled by academic advisors
	Very Good	Good	Fair	Poor
	Friendliness and politeness of academic staff in providing services
	Very Good	Good	Fair	Poor
	Transparency and measurability of the assessment system
	Very Good	Good	Fair	Poor
	Academic atmosphere
	Very Good	Good	Fair	Poor
	Sanctions for students who violate regulations are established and apply to all students without exception
	Very Good	Good	Fair	Poor

Satisfaction Survey Related to Empathy (Empathy)

	Lecturers' and staff's concern in understanding students' interests and difficulties
	Very Good	Good	Fair	Poor
	Monitoring process of student progress through academic advisors
	Very Good	Good	Fair	Poor
	Willingness of lecturers to help students experiencing academic/course difficulties
	Very Good	Good	Fair	Poor
	The faculty/study program seeks to understand students' interests and talents and develop them
	Very Good	Good	Fair	Poor

Satisfaction Survey Related to Tangible

	Neatness and cleanliness of classrooms
	Very Good	Good	Fair	Poor
	Availability of classrooms/laboratories
	Very Good	Good	Fair	Poor
	Availability of learning facilities in classrooms (projector, whiteboard, chairs, desks, etc.)
	Very Good	Good	Fair	Poor
	Availability of reference books in the library/reading room
	Very Good	Good	Fair	Poor
	Availability of worship facilities and clean, well-maintained restrooms
	Very Good	Good	Fair	Poor
	Availability of spacious parking areas
	Very Good	Good	Fair	Poor

Satisfaction Survey Related to Availability of Student Services

	Availability of scholarship information
	Very Good	Good	Fair	Poor
	Availability of academic advising services
	Very Good	Good	Fair	Poor
	Availability of consultation services for parents/guardians
	Very Good	Good	Fair	Poor
	Availability of health services
	Very Good	Good	Fair	Poor
	Availability of insurance services for students affected by accidents/incidents
	Very Good	Good	Fair	Poor

Satisfaction Survey Related to Teaching and Learning Process

	Delivery of course contract at the beginning of the semester
	Very Good	Good	Fair	Poor
	Delivery of required references at the beginning of the semester
	Very Good	Good	Fair	Poor
	Systematic delivery of course material
	Very Good	Good	Fair	Poor
	Assessment process is discussed with students at the beginning of the semester
	Very Good	Good	Fair	Poor
	Providing illustrations of developments in science and technology as well as case studies
	Very Good	Good	Fair	Poor
	Opportunity to ask questions during or at the end of class
	Very Good	Good	Fair	Poor
	Use of up-to-date media according to course material needs
	Very Good	Good	Fair	Poor
	Assignment of tasks relevant to the course
	Very Good	Good	Fair	Poor
	Conveying moral messages, ethics, and discipline during the learning process
	Very Good	Good	Fair	Poor
	Implementation of group discussions
	Very Good	Good	Fair	Poor
	Alignment of course material with the course plan
	Very Good	Good	Fair	Poor
	Provision of soft skills that support the teaching and learning process
	Very Good	Good	Fair	Poor
	Alignment of exam questions with course material
	Very Good	Good	Fair	Poor
	Opportunity to appeal final course grades
	Very Good	Good	Fair	Poor

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