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STUDENT SATISFACTION SURVEY RESULTS MASTER CHEMISTRY YEAR 2024

Summary of Student Satisfaction Survey Results


No. Statement Survey Result Average Criteria
Very Good Good Fair Poor
1. Reliability: the ability of lecturers, education staff, and management to provide services 29 4 2 0 3.75 Very Good
2. Daya tanggap (responsiveness): kemauan dari dosen, tenaga kependidikan, dan pengelola dalam membantu mahasiswa dan memberikan jasa dengan cepat 29 3 2 1 3.74 Very Good
3. Assurance: the ability of lecturers, education staff, and management to assure students that services are delivered in accordance with regulations 29 4 1 1 3.78 Very Good
4. Empathy: the willingness/care of lecturers, education staff, and management to give attention to students 30 3 2 1 3.76 Very Good
5. Tangible: penilaian mahasiswa terhadap kecukupan, aksesibilitas, kualitas sarana dan prasarana 28 4 2 1 3.68 Very Good
6. Availability of Student Services 29 4 1 1 3.75 Very Good
7. Teaching and Learning Process 29 4 1 1 3.76 Very Good
Average 3.75 Very Good

Student Satisfaction Survey on Reliability (Reliability)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Clarity of materials delivered by lecturers 29 1 5 0 35 3.69 Very Good
2. Punctuality of class implementation 28 5 2 0 35 3.74 Very Good
3. Completeness of learning references (handouts, books, modules, slides, etc.) 28 6 1 0 35 3.77 Very Good
4. Alignment of lecturer teaching expertise with their field of expertise 29 5 1 0 35 3.8 Very Good
5. Capability of academic staff to handle student administration 33 2 0 0 35 3.94 Very Good
6. Quality of academic staff services to meet student needs 25 6 2 2 35 3.54 Very Good
7. Clarity of guidelines (curriculum and academic matters) 28 5 2 0 35 3.74 Very Good
Average 3.75 Very Good

Student Satisfaction Survey on Responsiveness (Responsiveness)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Willingness of lecturers and staff to provide services at any time 31 3 1 0 35 3.86 Very Good
2. Speed of lecturers and staff in responding to student complaints 28 1 3 3 35 3.54 Very Good
3. Speed in providing services 28 5 1 1 35 3.71 Very Good
4. Professional attitude in providing services 30 4 1 0 35 3.83 Very Good
Average 3.74 Very Good

Student Satisfaction Survey on Assurance (Assurance)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Academic issues are consulted and handled by academic advisors 31 3 1 0 35 3.86 Very Good
2. Friendliness and politeness of academic staff in providing services 33 1 0 1 35 3.89 Very Good
3. Transparency and measurability of the assessment system 30 4 1 0 35 3.83 Very Good
4. Academic atmosphere 27 7 1 0 35 3.74 Very Good
5. Sanctions for students who violate regulations are established and apply to all students without exception 26 5 2 2 35 3.57 Very Good
Average 3.78 Very Good

Student Satisfaction Survey on Empathy (Empathy)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Lecturers' and staff's concern in understanding students' interests and difficulties 29 4 2 0 35 3.77 Very Good
2. Monitoring process of student progress through academic advisors 30 3 1 1 35 3.77 Very Good
3. Willingness of lecturers to help students experiencing academic/course difficulties 31 1 2 1 35 3.77 Very Good
4. The faculty/study program seeks to understand students' interests and talents and develop them 28 5 1 1 35 3.71 Very Good
Average 3.76 Very Good

Survei Kepuasan Mahasiswa Terhadap (Tangible)


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Neatness and cleanliness of classrooms 27 4 2 2 35 3.6 Very Good
2. Availability of classrooms/laboratories 25 8 2 0 35 3.66 Very Good
3. Availability of learning facilities in classrooms (projector, whiteboard, chairs, desks, etc.) 26 6 0 3 35 3.57 Very Good
4. Availability of reference books in the library/reading room 30 3 2 0 35 3.8 Very Good
5. Availability of worship facilities and clean, well-maintained restrooms 29 4 0 2 35 3.71 Very Good
6. Availability of spacious parking areas 30 1 3 1 35 3.71 Very Good
Average 3.68 Very Good

Student Satisfaction Survey on Availability of Student Services


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Availability of scholarship information 29 5 0 1 35 3.77 Very Good
2. Availability of academic advising services 30 4 1 0 35 3.83 Very Good
3. Availability of consultation services for parents/guardians 30 3 1 1 35 3.77 Very Good
4. Availability of health services 26 4 4 1 35 3.57 Very Good
5. Availability of insurance services for students affected by accidents/incidents 30 4 1 0 35 3.83 Very Good
Average 3.75 Very Good

Student Satisfaction Survey on Teaching and Learning Process


No. Statement Survey Result Jumlah Responden Average Criteria
Very Good Good Fair Poor
1. Delivery of course contract at the beginning of the semester 31 1 2 1 35 3.77 Very Good
2. Delivery of required references at the beginning of the semester 29 3 3 0 35 3.74 Very Good
3. Systematic delivery of course material 34 1 0 0 35 3.97 Very Good
4. Assessment process is discussed with students at the beginning of the semester 24 8 2 1 35 3.57 Very Good
5. Providing illustrations of developments in science and technology as well as case studies 26 8 0 1 35 3.69 Very Good
6. Opportunity to ask questions during or at the end of class 30 3 0 2 35 3.74 Very Good
7. Use of up-to-date media according to course material needs 32 1 2 0 35 3.86 Very Good
8. Assignment of tasks relevant to the course 32 2 1 0 35 3.89 Very Good
9. Conveying moral messages, ethics, and discipline during the learning process 29 4 2 0 35 3.77 Very Good
10. Implementation of group discussions 30 3 2 0 35 3.8 Very Good
11. Alignment of course material with the course plan 27 6 1 1 35 3.69 Very Good
12. Provision of soft skills that support the teaching and learning process 27 5 2 1 35 3.66 Very Good
13. Alignment of exam questions with course material 28 6 1 0 35 3.77 Very Good
14. Opportunity to appeal final course grades 30 2 2 1 35 3.74 Very Good
Average 3.76 Very Good